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Solutions support
Support for Solitea, a.s. solutions comes from our industry dedicated support team who pursue ambitious performance goals for customer satisfaction and the effectiveness of support delivery. Support coverage is flexible and depends on your business needs and requirements.
Solution support coverage
| Solitea, a.s. solutions support | Standard coverage | SLA coverage |
| Service packs | YES | YES |
| Error fix | YES | YES |
| Solution documentation | YES | YES |
| Incidents monitoring | YES | YES |
| Solution hotline with advice and guidance | NO | YES |
| Guaranteed response time (to 8 service hours) | NO | YES |
| Support for incidents and issues at several severity levels | NO | YES |
| Flexible SLA levels | NO | YES |
Our support managers monitor and track all support interactions and outcomes to drive faster, more effective results for all our customers, but you can also connect individually with a support manager to review and improve the progress we make in resolving your support incidents. Some customers also take advantage of advisory hours that enable them to apply our expertise to any solution-related concern.
In case of questions our support department is glad to help you out. Our goal is to improve the daily routines at your organisation so we are ready to listen.
Send us a mail and we will be happy to get back to you as soon as possible.